Citizen Printer

What should be the next steps in solving this printer problem?

Instead of the document that was expected, a printer is printing unusual characters. What should be the next steps in solving this printer problem? Replace the print cartridge. If that fails to solve the problem, restart the printer and run diagnostics. Check the printer data cabling. If the cabling is secure on both ends, replace the print cartridge or ribbon. Send the print job again. If that fails to work, turn the printer off and back on, then resend the print job. If the problem still exists, reinstall or upgrade the print driver. Check the printer power. If the power is on, resend the print job. If the document still fails to print properly, check the printer to ensure it is set as the default printer and resend the document. Please Choose the correct answer

Public Comments

1. Send the print job again. If that fails to work, turn the printer off and back on, then resend the print job. If the problem still exists, reinstall or upgrade the print driver. If the printer is hung up with incorrect data or from a power glitch, turning it off then on could fix it. If that doesn't work then that means the printer driver software in the computer is probably corrupt and needs to be reinstalled or the driver is not compatible with the current OS and needs to be upgraded. The other answers won't help with that problem. Best of luck.