Citizen Printer

Help printer not working..need troubleshooting help..less than 4 months old?

I was trying to print something and I could hear the wheel spinning but not grabbing the parer..it would then say paper jam or sometimes no coumminications. I tried repeatedly bu tno success. Then I noticed a flat ribbon plastic cordlike thing where the paper goes (it is a dell 725) was loose and maybe cut (that is one end was loose. I have no idea if it is supposed to be loose or if both ends should be connected. I picked up and turned it arond. Then tried it and it made this loud cluck sound everytime I hit the power buttom I opened it and it was the mechanism where the ink goes itno..well when I hit power, the whole thing is sliding rapidly from the one side to the other and hitting the side of the printer. It never was like that before...real loud and all. What is broken. I looked my the code for it (idnetifier on the back of printer and dell site say it was not under warrenty (my kids bought it when they bought the computer).. What should I do..can it be fixed can I fix it myself and is it expensive or is it done for. Please be detailed in your advice. I'm upset. thanks

Public Comments

Sorry, sounds like your print head went kaput. You need a new printer. If under wanrranty, send it in.
If your computer is not working properly while you are working on it, it could be a problem with device drivers, hardware or software. Detailed instructions at http://tinyurl.com/yk5zpr